Cancellation Policy

Cancelling or changing a booking

Please let Paws & Play know as soon as possible if you need to cancel or change a booking.

Cancellation charges are based on the amount of notice given:

• 48 hours or more: No cancellation charge
• 24 to 48 hours: 50% of the booking price
• Less than 24 hours: 100% of the booking price

These cancellation periods apply to all Paws & Play services, including dog walks, pet visits, pet sitting, pet taxi and wedding dog chaperone bookings.

Genuine emergencies

We understand that genuine emergencies can happen unexpectedly. Where a cancellation is due to a genuine emergency or serious unforeseen circumstances, no cancellation charge will apply, regardless of how much notice is given.

We will always aim to handle these situations reasonably and fairly.

Changes to bookings

If you need to change the date, time or type of service you've booked, please contact us as soon as possible.

We will always do our best to accommodate changes, subject to availability. If a change is made at short notice and we are unable to fill the original booking, the cancellation charges above may apply.

If Paws & Play needs to cancel

Occasionally, we may need to cancel or change a booking due to illness, an emergency, unsafe weather conditions or circumstances outside our reasonable control.

If this happens, we will let you know as soon as possible and discuss the available options. You will not be charged for a service that Paws & Play has cancelled.

Refunds

Where a refund is due, it will be made using the original payment method where possible.

Contact

If you need to cancel or change a booking, please contact:

We appreciate as much notice as possible, but we understand that sometimes things don't go to plan.