Privacy Policy

1. Who we are

Paws & Play provides dog walking and pet care services in Altrincham and surrounding areas.

If you have any questions about how your information is handled, you can contact us at:

Email: hello@pawsandplay-uk.com

If you have any questions about how your information is handled, you can contact us at:

2. Information we collect

Depending on the service you use, we may collect:

• Your name
• Email address
• Phone number
• Address
• Your pet's name, type, breed and other relevant details
• Information about your pet's routine, behaviour, care needs and preferences
• Veterinary and emergency contact details
• Information about your pet's health, allergies or medication where relevant to their care
• Booking and payment information
• Information you provide when contacting us or making an enquiry

We only ask for information that is relevant to providing our services and caring for your pet.

3. How we use your information

We use your information to:

• Respond to enquiries
• Arrange and manage bookings
• Provide dog walking and pet care services
• Understand your pet's individual needs and routine
• Contact you about your booking or your pet's care
• Contact you or an emergency contact if necessary
• Contact your nominated vet if we believe your pet needs veterinary attention
• Process and keep records of payments
• Keep appropriate business records
• Meet our legal and insurance requirements

We will not use your information for unrelated purposes without a lawful reason to do so.

4. Pet information

Some information about your pet may be sensitive, particularly information about their health, medication or behaviour.

We collect this information only where it is relevant to providing safe and appropriate care. We may share relevant information with your nominated vet or emergency contact where this is necessary to protect your pet's health or wellbeing.

5. How we store your information

We use digital services, including Google Forms, Google Sheets and Google Drive, to collect, store and manage client and pet information.

We take reasonable steps to keep your information secure and to prevent unauthorised access, loss or misuse. You should also take reasonable care when sharing information with us, particularly where information is sent electronically.

6. Who we share your information with

We do not sell or rent your personal information.

We may share relevant information where necessary to provide our services or deal with an emergency, including with:

• Your nominated veterinary practice
• Your nominated emergency contact
• Service providers we use to operate the business, where necessary
• Relevant authorities where we are legally required to do so

We only share information that is reasonably necessary for the purpose.

7. Payments

Where you make a payment by bank transfer, we may keep records of the payment for accounting and business record-keeping purposes.

We do not collect or store your full bank account details for payment processing beyond what is necessary for our own business records.

8. How long we keep your information

We keep personal information only for as long as we reasonably need it for the purposes described in this policy, including providing services, maintaining business records, dealing with queries or complaints, and meeting legal, accounting or insurance requirements.

When information is no longer needed, we will take reasonable steps to securely delete or dispose of it.

9. Your rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete information where there is no valid reason for us to keep it
• Ask us to restrict how we use your information in certain circumstances
• Object to certain uses of your information
• Make a complaint about how your information is handled

To exercise any of these rights, please contact us at hello@pawsandplay-uk.com. You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, how we use information or legal requirements.

The latest version will always show the date it was last updated.

Contact

If you have any questions about this Privacy Policy or how Paws & Play handles your information, please contact: